Customer Advisory Boards
Discover What Your Customers Really Think
Do really know what your customers are thinking? Do you ever question their loyalty to your business? Is there more you could be doing to attract and retain your clients?
A Customer Advisory Board will provide the answers!
Combined Business Solutions Limited is experienced in facilitating independent Customer Advisory Boards (a session similar to a focus group). A Customer Advisory Board is an effective and inexpensive management tool that will give you unique insight into what your customers think, and point you towards new opportunities.
A focus group session is facilitated by an independent and objective moderator guiding discussion and asking key questions. A group consists of between 8-12 customers and runs for between 1-2 hours. Discussion topics are specified by you according to areas of the business that you wish to investigate.
You Will Benefit From:
- Honest, unfiltered customer feedback
- Valuable information on important aspects of the business
- Key opportunities highlighted to better serve customers
- A concise report of findings compiled from rich qualitative data
- Support in responding to opportunities identified and improving customer satisfaction
Find Out More
To find out more about how a Customer Advisory Board can improve your market research, contact us at consulting@cbslgroup.com or call us on 01743 249992 or 0161 242 7225.
